Privacy Policy

Your Local Handyman
Website: www.yourlocal-handyman.co.uk
Last updated: 1 November 2026

1. Introduction

Your Local Handyman respects your privacy and is committed to protecting the personal information you provide when using our website or contacting us about our services.

This Privacy Policy explains what information we collect, why we collect it, how we use it and your rights under UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

When you contact us through our website, by email, telephone or WhatsApp, we may collect:

  • Your name

  • Email address

  • Telephone number

  • Property address or job location

  • Details of the work you require

  • Photographs or other information you choose to provide

  • Communications relating to enquiries, quotations and completed work

We may also collect limited technical information about visits to our website through analytics and essential website technologies.

3. How We Use Your Information

We use personal information to:

  • Respond to enquiries and provide quotations.

  • Arrange appointments and carry out requested services.

  • Communicate about ongoing or completed work.

  • Prepare invoices and maintain business records.

  • Meet legal, accounting and tax obligations.

  • Maintain website security and improve website performance.

We do not currently send promotional emails or marketing text messages.

4. Legal Basis for Processing

Depending on the circumstances, we process personal information under the following legal bases:

Contract: Processing is necessary to provide a quotation at your request, arrange work or fulfil an agreement with you.

Legal obligation: Certain information must be retained to comply with tax, accounting or other legal requirements.

Legitimate interests: We may process information where reasonably necessary to manage enquiries, operate our business, maintain records and protect our website, provided those interests are not overridden by your rights.

Consent: Where required, we request your consent before using optional analytics cookies or similar technologies.

5. Contact Forms and Communications

Our website uses WPForms to receive customer enquiries.

When you submit a contact form, the information you provide is sent to our business email account, which currently uses Gmail.

We use this information to respond to your enquiry and provide the services you request.

We may also communicate with customers through telephone calls and WhatsApp.

These services may process information according to their own privacy policies.

6. Google Analytics and Website Statistics

Our website uses Google Analytics 4, configured through Google Site Kit, to help us understand how visitors use our website.

Depending on your privacy choices and the configuration of these services, analytics may collect information such as pages visited, approximate geographical location, device type and interactions with the website.

We use this information to understand website performance and identify improvements.

We use Complianz to manage consent for optional analytics cookies.

Visitors can accept or reject optional analytics cookies through our cookie consent banner.

In the browser configuration we have tested, Google Analytics cookies were not set before consent was provided.

7. Cookies

Our website uses cookies and similar technologies for essential website functions and, where applicable, website analytics.

We use Complianz to manage cookie information and visitor privacy choices.

Where required, visitors can accept or reject optional cookies through our cookie consent banner.

Information about cookies and available privacy preferences is provided through our cookie consent system.

8. Sharing Your Information

We do not sell customer personal information.

We may share information with service providers where necessary to operate our website, communicate with customers or provide our services.

These may include:

  • Website hosting and technical service providers.

  • Email and communication services.

  • Website analytics providers.

  • Other service providers involved in delivering a requested service, where applicable.

Information may also be disclosed where required by law.

9. International Data Transfers

Some technology and communication providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that applicable data protection requirements are followed and that appropriate safeguards are used where required.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Customer invoices, financial records and related information are retained as necessary to meet applicable UK tax and accounting obligations.

Enquiries that do not result in work are retained only for as long as reasonably necessary to respond to the enquiry and manage any follow-up.

We periodically review the personal information we hold and delete information when it is no longer required, subject to applicable legal obligations.

11. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate information.

  • Request deletion of information where applicable.

  • Object to certain uses of your information.

  • Request restrictions on processing.

  • Request transfer of your information where applicable.

  • Withdraw consent where processing relies on consent.

Some rights are subject to legal exceptions, including requirements to retain certain business and financial records.

You can also complain to the UK Information Commissioner’s Office (ICO) if you have concerns about how your personal information is handled.

12. Security

We take reasonable steps to protect personal information against unauthorised access, loss, misuse and disclosure.

Access to customer information is limited to those who need it for legitimate business purposes.

13. External Websites and Services

Our website may contain links to third-party websites or communication services.

Those services operate under their own privacy policies, and we recommend reviewing them when providing personal information.

14. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, please contact:

Your Local Handyman

Email: privacy@yourlocal-handyman.co.uk

Website: www.yourlocal-handyman.co.uk

You can contact us directly by email or through the contact form on our website.

15. Changes to This Policy

We may update this Privacy Policy when our business practices, website services or applicable legal requirements change.

The latest version will be published on this page.